Great dentists understand one thing: they’re not in the dental business; they’re in the hospitality business. We were reminded of this perspective by Bernie Stoltz, founder & chairman of Fortune Practice Management.
Take a moment and look at your patient reviews on Google
What stands out? Patients are not just talking about your clinical expertise; they’re talking about trust, your friendly staff, the atmosphere of your office, and the overall customer service experience.
The concept of “unreasonable hospitality” is about going above and beyond, exceeding expectations, and creating positive experiences for every patient who walks through your door. While good dental work is essential, it’s the friendly staff and exceptional customer service that leave a lasting impression on patients.
Take action on this concept, and watch as your practice grows by delivering positive experiences to every patient who walks through your doors. Need help? Reach out to us, we help dentists improve their online presence and attract new quality patients with affordable and effective Websites & Online Marketing.